Roscoe & Stella Dog Cookies & Treats
roscoenstella.com
We put a lot of love and care into every batch of treats we make for your pups. Because our dog treats are perishable and made with human-grade ingredients (in accordance with Illinois law), all treat sales are final and cannot be returned or exchanged.
Gift card purchases are also final and non-refundable.
If your order arrives damaged or incorrect, please contact us within 15 days of delivery and we’ll make it right. We will always do anything possible to ensure you and your pups are satisfied. That said, once a package leaves our hands, shipping issues are unfortunately outside of our control—but we’ll always do our best to help however we can.
For merchandise (non-edible items), these items are fulfilled and shipped by our trusted third-party partner. If your item arrives damaged or you receive the wrong item, please email us at [email protected] with your order details and a photo of the issue so we can assist you as quickly as possible.
Please note that, depending on the situation, return shipping costs for merchandise may be the responsibility of the customer.